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Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection

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    We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

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      We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

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        Buyers Guides

        Software Provider and Product Guide for Technology Industry

        The ISG Buyers Guide is our research and assessment of how well software providers’ offerings meet buyers’ requirements. We use a carefully crafted best practices-based methodology called the Value Index that reflects how organizations actually assess software providers. We believe it is a service to both organizations and providers to take this approach since making the wrong decisions can raise the total cost of ownership for an organization, lower the return on investment and hamper its ability to reach its performance potential.

        The Buyers Guide evaluates the software in seven key categories. Five are product-related: usability, manageability, reliability, capability, and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). We use the extensive body of our benchmark research as a framework to validate the prioritization contained in and the focus of each assessment. We also blend our firm’s experience and research, industry analyst knowledge, and comprehensive software provider and product framework to yield the only reliable research-based tool for determining what organizations need and what products they should consider.

        Our Buyers Guide provide an important service; if an organization’s goal is to improve its maturity across its people, processes, information, and technology, it is critical that it be able to select the software provider and product that will do the best job.

        About the Buyers Guide

        Please watch this video for an overview of the Buyers Guide process and how to maximize its impact for you.

        Topics included:

        • Summary
        • The "Value Index" Methodology
        • Explanation of Rankings and Classifications
        • Participation Overview
        • Buyers Guide Research Deliverables
        • Go To Market Efforts
        • Impact of Research

        Leverage the Buyers Guide

        Browse the Research

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        Buyers Guide - Executive Summary
        Analytics and Data Buyers Guide 2024 Executive Summary

        Executive Summary Analytics and Data The processes and technology of the analytics and data software industry ...

        Buyers Guide - Executive Summary
        Embedded Analytics Buyers Guide 2024 Executive Summary

        Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry ...

        Buyers Guide - Executive Summary
        GenAI Analytics Buyers Guide 2024 Executive Summary

        Executive Summary GenAI Analytics For decades, enterprises have focused on using analytics and data software—o...

        Buyers Guide - Executive Summary
        Mobile Analytics Buyers Guide 2024 Executive Summary

        Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play...

        Buyers Guide - Executive Summary
        Collaborative Analytics Buyers Guide 2024 Executive Summary

        Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of ...

        Buyers Guide - Executive Summary
        CRM Service Buyers Guide 2024 Executive Summary

        Executive Summary CRM Service Customer relationship management (CRM) allows enterprises to support customers w...

        Buyers Guide - Executive Summary
        Sales Engagement Buyers Guide 2024 Executive Summary

        Executive Summary Sales Engagement Sales engagement is an essential component that expands beyond customer rel...

        Buyers Guide - Executive Summary
        Digital Commerce Buyers Guide 2024 Executive Summary

        Executive Summary Digital Commerce In Economics 101, a commercial transaction occurs when a buyer and a seller...

        Buyers Guide - Executive Summary
        Customer Relationship Management Buyers Guide 2024 Executive Summary

        Executive Summary Customer Relationship Management Customer Relationship Management (CRM) systems have long se...

        Buyers Guide - Executive Summary
        CRM Sales Buyers Guide Executive Summary

        Executive Summary CRM Sales Customer relationship management (CRM) allows sales management and sellers to util...

        Buyers Guide - Executive Summary
        CRM Platform Buyers Guide 2024 Executive Summary

        Executive Summary CRM Platform CRM platforms are a comprehensive technology designed to facilitate and optimiz...

        Buyers Guide - Executive Summary
        CRM Partners Buyers Guide Executive Summary

        Executive Summary CRM Partners Partner relationship management (PRM) helps enterprises support the processes t...

        Buyers Guide - Executive Summary
        CRM Marketing Buyers Guide 2024 Executive Summary

        Executive Summary CRM Marketing Customer relationship management (CRM) allows marketing departments to engage ...

        Buyers Guide - Executive Summary
        Process Discovery and Mining Buyers Guide 2024 Executive Summary

        Executive Summary Process Discovery and Mining Enterprises face a perfect storm of challenges and opportunitie...

        Buyers Guide - Executive Summary
        Process Automation Platforms Buyers Guide 2024 Executive Summary

        Executive Summary Process Automation Platforms Enterprises face a perfect storm of challenges and opportunitie...

        Buyers Guide - Executive Summary
        Intelligent Document Processing Buyers Guide 2024 Executive Summary

        Executive Summary Intelligent Document Processing Enterprises face a perfect storm of challenges and opportuni...

        Buyers Guide - Executive Summary
        Intelligent Automation Buyers Guide 2024 Executive Summary

        Executive Summary Intelligent Automation Enterprises face a perfect storm of challenges and opportunities. The...

        Buyers Guide - Executive Summary
        Conversational Automation Buyers Guide 2024 Executive Summary

        Executive Summary Conversational Automation Enterprises face a perfect storm of challenges and opportunities. ...

        Buyers Guide - Executive Summary
        Contact Center Basic Buyers Guide 2024 Executive Summary

        Executive Summary Contact Center Basic The market for contact center technology is changing to accommodate a b...

        Buyers Guide - Executive Summary
        Contact Center Advanced Buyers Guide 2024 Executive Summary

        Executive Summary Contact Center Advanced Contact center technology has evolved from its roots in call handlin...

        Buyers Guide - Executive Summary
        Agent Management Buyers Guide 2024 Executive Summary

        Executive Summary Agent Management While contact center operations require very specific technology for things...

        Buyers Guide - Executive Summary
        Data Intelligence Buyers Guide Executive Summary

        Executive Summary Data Intelligence Today’s enterprises seek to increase data-driven decision-making to gain c...

        Buyers Guide - Executive Summary
        Application Integration Buyers Guide Executive Summary

        Executive Summary Application Integration Data-driven enterprises rely on a complex web of applications to ope...

        Buyers Guide - Executive Summary
        Master Data Management Buyers Guide Executive Summary

        Executive Summary Master Data Management Despite efforts made by enterprises to be more data-driven, some of t...

        Buyers Guide - Executive Summary
        Data Quality Buyers Guide Executive Summary

        Executive Summary Data Quality Maintaining data quality and trust is a perennial data-management challenge, of...

        Buyers Guide - Executive Summary
        Data Integration Buyers Guide Executive Summary

        Executive Summary Data Integration Data integration is a fundamental enabler of a data intelligence strategy. ...

        Buyers Guide - Executive Summary
        Data Governance Buyers Guide Executive Summary

        Executive Summary Data Governance Data governance is integral to an overall data intelligence strategy. Good d...

        Buyers Guide - Executive Summary
        Total Compensation Management Buyers Guide Executive Summary

        Executive Summary Total Compensation Management The strategic oversight of compensation planning and managemen...

        Buyers Guide - Executive Summary
        Compensation Management Buyers Guide Executive Summary

        Executive Summary Compensation Management The strategic oversight of compensation planning and management proc...

        Buyers Guide - Executive Summary
        Compensation Planning Buyers Guide Executive Summary

        Executive Summary Compensation Planning The strategic oversight of compensation planning and management proces...

        Buyers Guide - Executive Summary
        AI and Data Platforms Buyers Guide Executive Summary

        Executive Summary AI and Data Platforms Artificial intelligence (AI) is front and center due to a combination ...

        Buyers Guide - Executive Summary
        Cloud-Native AI and Data Platforms Buyers Guide Executive Summary

        Executive Summary Cloud-Native AI and Data Platforms Cloud computing has emerged as a fundamental technology d...

        Buyers Guide - Executive Summary
        Contact Centers Buyers Guide 2023

        Executive Summary Contact Centers In this modern, digital age of customer experience, the journey of engagemen...

        Buyers Guide - Executive Summary
        Payroll Management Buyers Guide 2023

        Payroll Management The payroll preparation process has long been an inefficient, labor-intensive set of admini...

        Buyers Guide - Executive Summary
        Domestic Payroll Buyers Guide 2023

        Executive Summary Domestic Payroll The payroll preparation process has long been an inefficient, labor-intensi...

        Buyers Guide - Executive Summary
        Contact Center Suites Buyers Guide 2023

        Executive Summary Contact Center and Agent Management In this modern, digital age of customer experience, the ...

        Buyers Guide - Executive Summary
        Embedded Analytics Buyers Guide 2023

        Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry ...

        Buyers Guide - Executive Summary
        Data Orchestration Buyers Guide 2023

        Executive Summary Data Orchestration Data orchestration is a concept that has been growing in popularity in th...

        Buyers Guide - Executive Summary
        Data Pipelines Buyers Guide 2023

        Executive Summary Data Pipelines The development, testing and deployment of data pipelines is essential to gen...

        Buyers Guide - Executive Summary
        Collaborative Analytics Buyers Guide 2023

        Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of ...

        Buyers Guide - Executive Summary
        Mobile Analytics Buyers Guide 2023

        Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play...

        Buyers Guide - Executive Summary
        DataOps Buyers Guide 2023

        Executive Summary Data for the Enterprise Data Operations (DataOps) is a methodology focused on the delivery o...

        Buyers Guide - Executive Summary
        Data Observability Buyers Guide 2023

        Data Observability The need to monitor the pipelines and processes in data-processing and analytics environmen...

        Buyers Guide - Executive Summary
        Business Planning Buyers Guide 2023 Executive Summary

        Executive Summary Business Planning The purpose of business planning is not simply to create a plan — it is to...

        Buyers Guide - Executive Summary
        Mobile Analytics Buyers Guide Executive Summary

        Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play...

        Buyers Guide - Executive Summary
        Product Experience Management 2023 Buyers Guide

        Product Experience Management Products and services are the foundation of every organization, regardless of it...

        Buyers Guide - Executive Summary
        Augmented Analytics Executive Summary

        Executive Summary Augmented Analytics For decades, organizations have been improving and expanding the way the...

        Buyers Guide - Executive Summary
        Analytics and Data Executive Summary

        Executive Summary Analytics and Data The processes and technology of the analytics and data software industry ...

        Buyers Guide - Executive Summary
        Data Platforms Buyers Guide Executive Summary

        Executive Summary Data Platforms Data platforms provide an environment for organizing and managing the storage...

        Buyers Guide - Executive Summary
        Revenue Performance Management Buyers Guide 2023

        Executive Summary Revenue Performance Management In many organizations, the sales department is being supersed...

        Buyers Guide - Executive Summary
        Total Compensation Management 2023 Buyers Guide Executive Summary

        Executive Summary Total Compensation Management Compensation management is a key talent management process inv...

        Buyers Guide - Executive Summary
        Agent Management Buyers Guide 2023

        Executive Summary Agent Management Agents are the foundation of the contact center processes that impact every...

        Buyers Guide - Executive Summary
        Analytic Data Platforms Buyers Guide Executive Summary

        Executive Summary Analytic Data Platforms Analytic data platforms provide an environment for organizing and ma...

        Buyers Guide - Executive Summary
        Operational Data Platforms Buyers Guide Executive Summary

        Executive Summary Operational Data Platforms Operational data platforms provide an environment for organizing ...

        Buyers Guide - Executive Summary
        Digital Communications Platform Executive Summary 2024

        Executive Summary Digital Communications Platform The necessity of enterprise communications internally and to...

        Buyers Guide - Executive Summary
        Digital Communications Overall Buyers Guide Executive Summary 2024

        Executive Summary Digital Communications Overall The necessity of enterprise communications internally and to ...

        Buyers Guide - Executive Summary
        Digital Communications Basic Suite Buyers Guide Executive Summary 2024

        Executive Summary Digital Communications Basic Suite The necessity of enterprise communications internally and...

        Buyers Guide - Executive Summary
        Digital Communications Premium Suite Buyers Guide Executive Summary 2024

        Executive Summary Digital Communications Premium Suite The necessity of enterprise communications internally a...

        Buyers Guide - Executive Summary
        Learning Content Solutions Buyers Guide Executive Summary

        Executive Summary Learning Content Solutions Over the last several years, the learning technology industry has...

        Buyers Guide - Executive Summary
        Extended Enterprise Learning Buyers Guide Executive Summary

        Executive Summary Extended Enterprise Learning Over the last several years, the learning technology industry h...

        Buyers Guide - Executive Summary
        Subscription Management Buyers Guide Executive Summary

        Executive Summary Subscription Management The era of subscriptions has transformed the way businesses operate ...

        Buyers Guide - Executive Summary
        B2B Subscription Management Buyers Guide Executive Summary

        Executive Summary B2B Subscription Management The era of subscriptions has transformed the way businesses oper...

        Buyers Guide - Executive Summary
        B2C Subscription Management Buyers Guide Executive Summary

        Executive Summary B2C Subscription Management The era of subscriptions has transformed the way businesses oper...

        Buyers Guide - Executive Summary
        Subscription Management Platforms Buyers Guide Executive Summary

        Executive Summary Subscription Management Platforms The era of subscriptions has transformed the way businesse...

        Buyers Guide - Executive Summary
        Workforce Management Suites Buyers Guide Executive Summary 2024

        Executive Summary Workforce Management Suites A major focus of investment and optimization efforts for decades...

        Buyers Guide - Executive Summary
        Workforce Management Basics Buyers Guide Executive Summary 2024

        Executive Summary Workforce Management Basics A major focus of investment and optimization efforts for decades...

        Buyers Guide - Executive Summary
        Learning Management Systems Buyers Guide Executive Summary

        Executive Summary Learning Management Systems Over the last several years, the learning technology industry ha...

        Buyers Guide - Executive Summary
        Financial Consolidation Buyers Guide Executive Summary

        Executive Summary Financial Consolidation The financial records of an enterprise must be periodically reviewed...

        Buyers Guide - Executive Summary
        Financial Consolidation and Close Buyers Guide Executive Summary

        Executive Summary Financial Consolidation and Close The financial records of an enterprise must be periodicall...

        Buyers Guide - Executive Summary
        Cloud Computing Platforms Buyers Guide Executive Summary

        Executive Summary Cloud Computing Platforms Cloud computing has emerged as a fundamental technology driving th...

        Buyers Guide - Executive Summary
        Hybrid Cloud Platforms Buyers Guide Executive Summary

        Executive Summary Hybrid Cloud Platforms Cloud computing has emerged as a fundamental technology driving the d...

        Buyers Guide - Executive Summary
        Private Cloud Platforms Buyers Guide Executive Summary

        Executive Summary Private Cloud Platforms Cloud computing has emerged as a fundamental technology driving the ...

        Buyers Guide - Executive Summary
        Knowledge Management Buyers Guide

        Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about themselves and ...

        Buyers Guide - Executive Summary
        Customer Experience Management Buyers Guide Executive Summary 2024

        Executive Summary Introduction For many organizations, managing the customer experience (CX) has not been a ce...

        Buyers Guide - Executive Summary
        Customer Journey Management Buyers Guide Executive Summary 2024

        Executive Summary Customer Journey Management Customer Journey Management (CJM) software is a component of bro...

        Buyers Guide - Executive Summary
        Learning Experience Platforms Buyers Guide Executive Summary

        Executive Summary Learning Experience Platforms Over the last several years, the learning technology industry ...

        Buyers Guide - Executive Summary
        Public Cloud Platforms Buyers Guide Executive Summary

        Executive Summary Public Cloud Platforms Cloud computing has emerged as a fundamental technology driving the d...

        Buyers Guide - Executive Summary
        Financial Close Buyers Guide Executive Summary

        Executive Summary Financial Close The financial records of an enterprise must be periodically reviewed and sum...

        Buyers Guide - Executive Summary
        MLOps Buyers Guide Executive Summary

        Executive Summary MLOps Artificial intelligence (AI) has continued to evolve for many decades and several fact...

        Buyers Guide - Executive Summary
        GenAI Platforms Buyers Guide Executive Summary

        Executive Summary GenAI Platforms Artificial intelligence (AI) has continued to evolve for many decades and se...

        Buyers Guide - Executive Summary
        AI Platforms Buyers Guide Executive Summary

        Executive Summary AI Platforms While Artificial intelligence (AI) has evolved over many decades, it is front a...

        Buyers Guide - Executive Summary
        Global Payroll Buyers Guide 2023

        Executive Summary Global Payroll The payroll preparation process has long been an inefficient, labor-intensive...

        Buyers Guide Research Schedule