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By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.
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Topics:
Customer Experience,
Customer & Contact Center,
IT,
Technology Vendors,
Business,
Knowledge Management,
CX,
Customer Experience Management,
Buyers Guide,
Software Provider,
Software Research,
CXM,
Customer Journey Management
Ventana Research, now part of ISG, announced today the 30 finalists of the 17th Annual Digital Innovation Awards. These awards identify the top technologies and products that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. This year’s finalists represent a significant wave of technological advancements in the use of AI (artificial intelligence) and...
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Artificial intelligence,
AI,
Digital Innovation Awards,
Digital Business,
Digital Innovation,
Office of Revenue
Ventana Research today released its latest market research on the Smart Financial Close. We undertook this research to determine the current state of the financial close process and gain insights into how organizations can shorten the process and the benefits they are looking to achieve by doing so. Completing the financial close quickly has long been an objective for finance and accounting departments. A faster close enables them to respond more rapidly to changing business and economic...
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Topics:
Office of Finance,
Continuous Accounting,
CFO,
finance,
Technology Vendors,
accounting software,
accounting close,
Accounting,
Smart Financial Close
Ventana Research released its 2023 Buyers Guide for Payroll Management, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 8 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Payroll Management evaluates products that address key elements of payroll management as we define it.
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Topics:
HCM,
Human Capital Management,
IT,
Technology Vendors,
Business,
Payroll Management,
Buyers Guide,
Domestic Payroll,
Global Payroll
Today Ventana Research released its 2023 Buyers Guide for Global Payroll, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 13 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Global Payroll evaluates products that address key elements of global payroll as we define it.
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Topics:
HCM,
Human Capital Management,
IT,
Technology Vendors,
Business,
Payroll Management,
Buyers Guide,
Global Payroll
Today Ventana Research released its 2023 Buyers Guide for Domestic Payroll, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 11 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Domestic Payroll evaluates products that address key elements of domestic payroll as we define it.
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Topics:
HCM,
Human Capital Management,
IT,
Technology Vendors,
Business,
HR/Payroll,
Payroll Management,
employee experience,
Buyers Guide,
Domestic Payroll
Ventana Research today announced the winners of the 16th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.
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Topics:
Customer Experience,
Human Capital Management,
Office of Finance,
Analytics,
Data,
IT,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Leadership Awards,
Digital Leadership Awards,
Awards,
Leadership,
Digital Business,
Office of Revenue
Today Ventana Research released its 2023 Buyers Guide for Business Planning, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 13 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Business Planning evaluates products that address key elements of business planning as we define it.
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Topics:
Planning,
Office of Finance,
Budgeting,
Business Planning,
finance,
IT,
Technology Vendors,
Business,
budgeting software,
planning software,
Buyers Guide
Today Ventana Research released its 2023 Buyers Guide for Data Observability, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 7 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Data Observability evaluates products that address key elements of data observability as we define them.
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Topics:
Data,
IT,
Technology Vendors,
Value Index,
Business,
Buyers Guide,
Data Pipelines,
Data Observability,
Data Processing
Today Ventana Research released its 2023 Buyers Guide for Data Orchestration, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 19 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Data Orchestration assesses how well vendors’ offerings will address organizations’ requirements for data...
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Topics:
business intelligence,
Data,
IT,
Technology Vendors,
Value Index,
Business,
Buyers Guide,
BI,
Data Observability
Today Ventana Research released its 2023 Buyers Guide for Data Pipelines, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 18 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide for Data Pipelines assesses how well vendors’ offerings will address organizations' requirements for data pipeline...
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Topics:
business intelligence,
Data,
IT,
Technology Vendors,
Value Index,
Business,
Buyers Guide,
BI,
Data Pipelines
Today Ventana Research released its 2023 Buyers Guide for DataOps, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 18 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide focuses on the delivery of agile business intelligence (BI) and data science through the automation and orchestration of data...
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Topics:
Business Intelligence,
Data,
IT,
Technology,
Technology Vendors,
Value Index,
dataops,
data operations,
Buyers Guide,
BI
Today Ventana Research released its 2023 Buyers Guide for Mobile Analytics, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide focuses on the challenge of delivering analytics and business intelligence (BI) on a variety of mobile devices...
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Topics:
business intelligence,
Analytics,
Data,
IT,
Technology,
Technology Vendors,
Business,
Mobile Analytics,
BI
Today Ventana Research released its 2023 Buyers Guide for Collaborative Analytics, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in the area of collaborative analytics.
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Topics:
business intelligence,
Analytics,
Information Technology,
Data,
IT,
Technology Vendors,
Business,
Collaborative Analytics,
BI
Today Ventana Research released its 2023 Buyers Guide for Embedded Analytics, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in the area of embedded analytics.
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Topics:
embedded analytics,
Analytics,
Data,
IT,
Technology Vendors,
Value Index,
Business,
Buyers Guide
Today Ventana Research released its 2023 Buyers Guide for Augmented Analytics, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in the area of augmented analytics.
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Topics:
Analytics,
Business Intelligence,
IT,
Technology,
Technology Vendors,
Value Index,
Business,
Buyers Guide,
AI and Machine Learning,
Augmented Analytics
Today Ventana Research released its 2023 Buyers Guide for Analytics and Data, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors’ products using our Value Index methodology to evaluate software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates how well vendors' offerings will address organizations' requirements for analytics and data software.
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Topics:
Big Data,
Analytics,
Business Intelligence,
IT,
Technology Vendors,
Value Index,
Business,
Analytics & Data,
Buyers Guide
Today Ventana Research released its 2023 Buyers Guide for Contact Centers, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 21 vendors’ products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates vendors that offer products that address key elements of contact centers and...
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Topics:
Contact Center,
Technology Vendors,
Value Index,
Business,
agent management,
Buyers Guide,
Work Engagement Management
Today Ventana Research released its 2023 Buyers Guide for Agent Management, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 12 vendors’ products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in agent management within contact...
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Topics:
Customer Experience,
Contact Center,
Technology Vendors,
Value Index,
agent engagement,
agent management,
product experience,
Buyers Guide,
Workforce Engagement Management,
WEM,
Contact Center Suites
Today Ventana Research released its 2023 Buyers Guide for Contact Center Suites, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors' products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates how well vendors’ offerings will address organizations' requirements for...
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Topics:
Customer Experience,
Contact Center,
IT,
Technology Vendors,
Value Index,
Business,
agent management,
product experience,
Buyers Guide
Ventana Research today released its 2023 Buyers Guide on Revenue Performance Management (RPM), a quantified, research-based index evaluating technology providers and products. This Buyers Guide assesses seven vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluated the sophistication of technology vendors and products for use in...
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Topics:
Revenue Performance,
Technology,
Technology Vendors,
Value Index,
Business,
SPM,
Revenue Management,
Office of Revenue,
Revenue Performance Management,
RPM,
Buyers Guide
Ventana Research announces the winners of the 16th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.
Read More
Topics:
Big Data,
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
IT,
Technology,
Technology Innovation,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Digital Business,
Digital Innovation,
Office of Revenue
Ventana Research announced today the 30 finalists of the 16th Annual Digital Innovation Awards. These awards identify the top technologies and products that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. This year’s finalists represent a significant wave of technological advancements in the use of AI (artificial intelligence) and ML (machine...
Read More
Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Digital Business,
Digital Innovation,
Office of Revenue
Ventana Research today released its 2023 Total Compensation Management Value Index, a quantified, research-based index evaluating technology providers and products. The Value Index assesses 14 vendors’ products using the Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The purpose of conducting this research was to evaluate the maturity of software vendors and products and...
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Topics:
Human Capital Management,
TCM,
Technology Vendors,
Value Index,
Total Compensation Management
Ventana Research today released its 2023 Learning Management Value Index, a quantified, research-based index evaluating technology providers and products. The Value Index assesses 14 vendor products using the Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. This research aimed to evaluate the maturity of software vendors and products and their value for enterprise use in...
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Topics:
HCM,
Human Capital Management,
Learning Management System,
Learning Management,
Technology Vendors,
Value Index
Ventana Research today released its 2023 Product Experience Management (PXM) Value Index, a quantified, research-based index evaluating technology providers and products. The Value Index assesses 16 vendor products using the Ventana Research methodology and blueprint, evaluating software in seven key categories weighted to reflect buyers' needs based on our expertise and research. We conducted this research to assess the effectiveness of software vendors and products and their value for...
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Topics:
Marketing,
Technology,
Technology Vendors,
Value Index,
Vendor(s),
product experience management,
PXM
Ventana Research today announced the winners of the 15th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
IT,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Digital Leadership Awards,
Leadership,
Digital Business,
Office of Revenue
Ventana Research today announced the finalists of its 15th Annual Digital Leadership Awards. These Awards spotlight the individuals and organizations that have utilized and championed modernization and transformation across their people, processes, information, and technology to grow their business and industry market potential.
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Topics:
Big Data,
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
IT,
Technology,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Leadership Awards,
Digital Leadership Awards,
Leadership,
Digital Business,
Office of Revenue
Ventana Research today announced the Ventana Research Summit will take place at the Grand Hyatt Kauai Resort and Spa from October 14-18, 2023. The conference is designed to bring business and technology leaders together from investment firms, organizations, and technology vendors to gain motivational insights and collaborate on the future of the technology industry.
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Topics:
Business Technology,
Technology Vendors,
Digital Technology,
Digital Innovation,
Organizations,
Investment Firms
Ventana Research, the leading market advisory and research services firm in providing consulting, advisory, research and education (CARE) products to organizations worldwide, continues to advance the corporate values of the organization in excellence, reliability, and teamwork. The firm’s dedication to its clients and use of its products, in what is called the Ventana eXperience (VX), requires a commitment to the growth of the organization. In this regard, Ventana Research announces the hiring...
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Topics:
Sales,
Technology Vendors,
Revenue,
CARE,
Organizations,
Investment Firms
Ventana Research announces the winners of the 15th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.
Read More
Topics:
Big Data,
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Technology Vendors,
Business,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Digital Business,
Office of Revenue
Ventana Research today launched its newest market research initiative into Subscription Management. The goal of the benchmark research is to understand how subscription management is being adopted among more traditional organizations as well as being the mainstay of digital businesses. It will examine all types of business model interactions — from the one-off sale and annual renewal to periodic additions and removals — as managing can rapidly become complex if usage and bundled products and...
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Topics:
Sales,
Technology Vendors,
Value Index,
Subscription Management,
Subscriber Experience,
Benchmark Research,
Office of Revenue,
VoS,
Voice of the Subscriber
Ventana Research is excited to announce nominations are now open for its 15th Annual Digital Innovation Awards. These Awards identify the vendors and technologies that have the most striking impact in their respective markets and recognizes those that innovate and help organizations reach their full potential including in their workforce readiness and business resilience.
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Technology Innovation Award,
Analytics,
Data,
Technology,
Technology Vendors,
Innovation Awards,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Digital Business,
Digital Innovation,
Analytics & Data,
Office of Revenue
Ventana Research today released its latest benchmark research on Analytics and Data. This benchmark research offers a market assessment of the use of analytics and data within organizations and reveals significant new key insights into the connection between technology and improving outcomes. The benchmark performance analysis shows less than a fifth (18%) of organizations were innovative in their use of analytics and data. Innovative organizations were most often in services industries and...
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Topics:
Big Data,
Market Research,
Analytics,
Data,
Technology Vendors,
Benchmark Research,
Analytics & Data
Ventana Research today released its 2022 Value Index on Agent Management, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 18 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index is designed to ensure that it provides objective research and guidance to organizations looking to...
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Topics:
Customer Experience,
Customer & Contact Center,
Workforce Performance,
Call Center,
Contact Center,
Technology Vendors,
Value Index,
Workforce Management,
Business,
agent engagement,
Workforce Optimization,
agent management
Ventana Research today released its 2022 Value Index on Business Planning, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 14 vendors’ products using our methodology and blueprint, evaluating software in seven key categories that are weighted based on our expertise and research to reflect buyers’ needs. The structure of the Value Index reflects our understanding that proper evaluation involves far more than just examining product...
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Topics:
Planning,
FP&A,
Office of Finance,
Budgeting,
budgeting and planning,
Business Technology,
Information Technology,
Business Planning,
Technology Vendors,
Value Index,
budgeting software,
planning software
Ventana Research today announced the winners of the 14th Annual Digital Leadership Awards. These awards celebrate organizations and those individuals with their supporting technology vendors that utilize technology to build resilience and readiness across business and IT. The prestigious Ventana Research Digital Leadership Awards recognize individuals and companies that have embraced the use of technology to help them lead their organizations and optimize the readiness across their people,...
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Leadership Awards,
Digital Leadership Awards,
Office of Sales,
Leadership,
Digital Business
Ventana Research today announced the finalists of the 14th Annual Digital Leadership Awards. These awards spotlight organizations and those individuals with supporting technology vendors that utilize technology to advance business and IT. The prestigious Ventana Research Digital Leadership Awards recognize individuals and companies that have utilized and championed improvements across their people, processes, information and technology to grow their business and industry potential.
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Leadership Awards,
Digital Leadership Awards,
Office of Sales,
Leadership,
Digital Business
Ventana Research announces the launch of its new research product, the Market Perspective. Market research and technology advisory services firm Ventana Research assesses and provides guidance for optimizing business through the use of technology across an organization. The Market Perspective will communicate a point of view and guidance on a topic or a technology vendor related to the firm’s areas of market knowledge. Each market perspective is written by Ventana Research without external...
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Office of Sales,
Digital Business,
Market Perspective,
Vendor Coverage
Ventana Research announces the winners of the 14th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.
Read More
Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Office of Sales,
Digital Business,
Digital Innovation
Ventana Research announced today the 30 finalists of the 14th Annual Digital Innovation Awards. These awards identify the top technologies that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. Out of all the nominations, these finalists are exemplary in the advancement of the technology, that from our analysis, have the most significant impact to the...
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Topics:
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Data,
Technology Vendors,
Digital Technology,
Operations & Supply Chain,
Digital Innovation Awards,
Office of Sales,
Digital Business,
Digital Innovation
Ventana Research today released its 2021 Value Index on Product Information Management (PIM), a quantified, research-based index evaluating technology providers and products. This Value Index assesses 16 vendors’ products using our PIM blueprint, evaluating software in seven key categories that are weighted based on our expertise and research to reflect organizational and buyers’ needs. The structure of the Value Index reflects our understanding that proper evaluation involves far more than...
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Topics:
PIM,
Product Information Management,
Technology,
Technology Vendors,
Value Index,
Software
Ventana Research today released its 2021 Value Index on Mobile Analytics and Data, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 18 vendors’ products using our Analytics and Data blueprint, evaluating software in seven key categories that are weighted based on our expertise and research to reflect buyers’ needs. The structure of the Value Index reflects our understanding that proper evaluation involves far more than just examining...
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Topics:
Mobile,
Analytics,
Data,
Technology Vendors,
Value Index,
Vendor(s),
Mobile Analytics,
Mobile Analytics and Data