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ISG Software Research Press Releases
By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.
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Topics:
Customer Experience,
Customer & Contact Center,
IT,
Technology Vendors,
Business,
Knowledge Management,
CX,
Customer Experience Management,
Buyers Guide,
Software Provider,
Software Research,
CXM,
Customer Journey Management
Ventana Research today released its 2022 Value Index on Agent Management, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 18 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index is designed to ensure that it provides objective research and guidance to organizations looking to...
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Topics:
Customer Experience,
Customer & Contact Center,
Workforce Performance,
Call Center,
Contact Center,
Technology Vendors,
Value Index,
Workforce Management,
Business,
agent engagement,
Workforce Optimization,
agent management
Ventana Research launched today its latest continuous Benchmark Research program into The Contact Center and Agent Management. The purpose of this research is to identify, explore and quantify the ways in which organizations use people, processes, information and technology to manage contact centers responsible for interactions and engagement with customers.
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Topics:
Customer Engagement,
Customer Experience,
Customer & Contact Center,
Contact Center,
agent management,
CX,
Benchmark Research